Insurance

At NQ Caravan Rentals, we know that sometimes things can go wrong! To help you with this we are offering some Damage Protection Options that you can purchase. Our damage liability fee (excess) is $5000 for our Camper Vans, $3,500 for our Caravans or NQ Adventure Rentals Hire Vehicles. See the options below to select something that best suits you.

BASIC COVER

Caravans
Basic Cover is already included in the price at no additional cost, but if there is Damage, theft of the Vehicle or Third-Party Loss you must pay an amount up to the basic Damage Liability Fee / Excess amount even if you have travel or car rental excess insurance. The Excess amount payable would be $3,500 

Camper Vans
Basic Loss and Damage cover is included in our rates however customers are reminded that a $5000 excess applies for any damage whatsoever caused while in your possession. Including: Stone Chips, Cracked Windscreens, Flat tyres etc.

Petrol Refilling, Traffic offences and organising repairs will incur a $25 admin fee.

Important Notice:
NQ Caravan Rentals will take a $1000 bond on day of handover for non moderate or premium insurance options. The $1000 bond will be returned back into your account within 5-7 working days after the hire is completed with no damage recorded, fines received or excess cleaning required.

MODERATE COVER

Caravans
Moderate Cover can be purchased for an optional additional cost of $39 per day to reduce the basic Damage Liability Fee / Excess amount if there is Damage, theft of the vehicle or Third Party Loss. This Excess amount would be reduced from $3,500 (basic cover) to $1,750

Campervans
Moderate Cover can be purchased for an optional additional cost of $49 per day to reduce the basic Damage Liability Fee / Excess amount if there is damage, theft of the vehicle or Third Party Loss. This Excess amount would be reduced from $5000 (basic cover) to $2000. Customers are reminded that a charge still applies for any damage whatsoever caused while the vehicle is in the Renter’s possession. Including: Stone Chips, Cracked Windscreens, Flat tyres etc. Petrol Refilling, Traffic offences and organising repairs will incur a $25 admin fee. If Moderate Cover is selected.There will be no Bond Required.

PREMIUM COVER

Caravans
Premium Cover can be purchased for an optional additional cost of $49 per day that allows you the highest reduction to the basic Damage Liability Fee / Excess amount if there is Damage, theft of the vehicle or Third Party Loss. Choosing this option will result in no excess payable.

Campervans
Premium Cover can be purchased for an optional additional cost of $59 per day that allows you the highest reduction to the basic Damage Liability Fee / Excess amount if there is Damage, theft of the vehicle or Third Party Loss.

Choosing this option will result in no excess payable. In the event of an accident, our Premium Insurance Option will:

  1. reduce the amount of the excess paid to $0
  2. provide full cover (nil excess) against stone damage to the front windscreen and headlights and puncture repairs to tyres for sealed roads
  3. If Moderate Cover is selected. There will be no Bond Required.

Please note there may be no cover for “Overhead damage”, “Underbody damage” or “Water damage” in some circumstances and some other exclusions apply.

Please refer to our terms and conditions for a full understanding of the Premium Insurance inclusions and exclusions.

We use Rentsure as our insurance Partner. Please read through our Rental Agreement/Terms & Conditions for more details.

LOSS DAMAGE WAIVER If excess selected: If you agree to pay the LDW Liability Excess of $49.00/day for Caravan or $59/day for Campervans. Payment of the Liability Excess does not resolve your obligations or liabilities under this Agreement. If the damage suffered to the Vehicle is not covered by NQCR’s Insurance Policy, You agree to pay for any loss, damage or liability in full. If no excess selected: If you breach this Agreement, you agree to pay for any loss, damage or liability in full. You are responsible for the Vehicle until  NQ Caravan Rentals accepts its return and takes custody.moderat